<p><span style="font-size:10px"><strong><span style="font-family:arial,helvetica,sans-serif"><big>USERS</big></span></strong></span></p>

<p><span style="font-size:10px"><em><strong><span style="font-family:arial,helvetica,sans-serif"><big>Getting Started</big></span></strong></em></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>1)&nbsp;</strong><strong>What is eWards and why should I download it?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>eWards is a one of a kind loyalty management application. All of us love it when our favourite outlets reward us for our loyalty towards them. eWards is a platform whereby you can enjoy rewards and benefits from all your favourite outlets at one place without the need to carry any physical cards. All you need is your smartphone and you&rsquo;re good to go! Still thinking? Stop thinking and download eWards to start earning your rewards!&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>2)&nbsp;</strong><strong>How do I become a registered user of eWards?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Follow a few simple steps mentioned below:</big></span></span></p>

<ul>
	<li><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Download the app from the Play store (Android) or the App Store (iPhone).</big></span></span></li>
	<li><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Login using your Facebook or gmail account or fill in your basic details and register</big></span></span></li>
	<li><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Provide your cell phone number.</big></span></span></li>
	<li><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Enter the OTP you receive on your cell phone.</big></span></span></li>
</ul>

<p><span style="font-size:10px"><em><span style="font-family:arial,helvetica,sans-serif"><big><big>That&#39;s it! You&#39;re good to go!</big></big></span></em></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>3)&nbsp;</strong><strong>What do I do after I register with eWards?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>eWards is one of the simplest App out there in the market to help you earn rewards. Once you&rsquo;ve registered on our platform, all you need to do is enrol into the loyalty program of your favourite outlets by activating the loyalty card of that Outlet. That&rsquo;s it! Now simply eat, shop or visit your favourite Outlet and earn Points/Stamps on every visit!</big></span></span></p>

<p><span style="font-size:10px"><em><strong><span style="font-family:arial,helvetica,sans-serif"><big>Loyalty Program</big></span></strong></em></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>4)&nbsp;</strong><strong>How do I activate the Loyalty Card of an Outlet?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>There are 2 ways to do this. You can simply click on the activate button on the face of the card and wait for approval from the Outlet. The other way is to simply visit the outlet and claim your points/stamps for the first time. This would automatically activate your card.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>5)&nbsp;</strong><strong>What is a welcome token?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>You will get an instant reward the moment you enrol into the loyalty program of an outlet. This is called a welcome token. You don&rsquo;t need any points/stamps to earn this reward. All you need to do is download the app and start enrolling into the loyalty program of your favourite outlets. That&rsquo;s the ewards way!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>6)&nbsp;</strong><strong>How do I access my loyalty cards?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>The &lsquo;cards&rsquo; tab on your home screen contains your entire list of loyalty cards you&rsquo;ve subscribed to. You may simply click on the card and see complete details of the loyalty program of your favourite outlet.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>7)&nbsp;</strong><strong>How do I earn my Points/Stamps?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>All you need to do is visit your favourite Outlet. Shop, eat, drink or enjoy your favourite service and at the time of billing, simply provide your phone number to the cashier/waiter to earn your points/stamps.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>An alternative way of earning stamps is scanning a QR code provided to you by the outlet at the time of billing. You can scan the QR code using the scan button on the App itself.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>The outlet will let you know which process they follow to reward their customers. So you can simply sit back and relax!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>8)&nbsp;</strong><strong>What happens in case I forget my smartphone? Do I lose my stamps/points?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>You don&rsquo;t need to worry in case you forget your smartphone. All you need to do is provide the outlet with your registered phone number. This will enable the outlet to reward you with your points/stamps which will get credited to your account irrespective of whether you have your smartphone with you or not.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>9)&nbsp;</strong><strong>What do I do in case I don&rsquo;t get my Points/Stamps?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>You may first clarify the same with the Outlet for any technical or other issues. If the problem persists, you may write to us at&nbsp;</big></span><a href="mailto:info@myewards.com">info@myewards.com</a><span style="font-family:arial,helvetica,sans-serif"><big>&nbsp;and we shall resolve your issue in the next 48 hours.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>10)&nbsp;</strong><strong>What if I already get a discount on the bill, will I still get my points/stamps?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Yes. Your points/stamps will be awarded to you based on your final bill amount. It doesn&rsquo;t matter if you have already claimed any discount on the bill or not.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>11)&nbsp;</strong><strong>How do I redeem my Points/Stamps to claim my rewards?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>On your loyalty card itself you would see the rewards being offered by the Outlet in exchange for points/stamps. You may tap on the same and a pop up confirming whether you want to claim that reward or not would appear. Once you confirm, the reward gets redeemed and is added to your list of rewards.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>12)&nbsp;</strong><strong>Why are there multiple cards for some outlets?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Some outlets offer different structure of loyalty programs to different customers. That is why you would see some of your favourite outlets offering multiple types of loyalty cards. The type of card you get will be decided by the specific outlet. It could be based on the number of points/stamps earned or any other criteria as decided by the outlet.</big></span></span></p>

<p><span style="font-size:10px"><strong><em><span style="font-family:arial,helvetica,sans-serif"><big>Rewards</big></span></em></strong></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>13)&nbsp;</strong><strong>How do I redeem my rewards?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>You simply need to tap on the redeem button on the face of your reward. This will generate a unique code which you need to share with the outlet to claim your reward. It&rsquo;s that simple!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>14)&nbsp;</strong><strong>Do the points/stamps/rewards have an expiry date?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>This will differ from outlet to outlet and the kind of points/stamps/rewards they offer. You can check this on the &lsquo;card details&rsquo; and &lsquo;reward details&rsquo; screen on your app and go through the terms and conditions related to the particular loyalty program in order to know all the conditions attached to it.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>15)</strong><strong>&nbsp;Can I share my rewards with anyone?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Yes you can gift rewards to your eWards friends. All you need to do is click on the &lsquo;gift&rsquo; icon on the reward details screen and enter the mobile number (registered with eWards) of the person you want to gift the reward to.</big></span></span></p>

<p><span style="font-size:10px"><em><strong><span style="font-family:arial,helvetica,sans-serif"><big>General</big></span></strong></em></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>16)&nbsp;</strong><strong>What are Offers?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Offers are coupons or vouchers published by outlets on the eWards platform as a part of their promotional activities. Offers which are free can simply be claimed by clicking on the claim button while offers which have a price (either in terms of eWards points or INR) need to be bought. This can be done by tapping on the &lsquo;Buy&rsquo; button on the offer details screen.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>17)&nbsp;</strong><strong>What are eWards points? How are they different from the points/stamps or rewards earned at an outlet?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>eWards points are those points which an eWards user can earn by doing various activities on the App like checking in on facebook or sharing the App with friends, etc. These eWards points can be used to claim coupons and vouchers from the list of offers on your App while points/stamps earned at an outlet relate to the gratification provided to you by your specific favourite outlet and using these points/stamps you can claim the rewards which the outlet offers.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>18)</strong><strong>&nbsp;Can I share my eWards Points?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Yes. There is a &lsquo;share&rsquo; option on the left side menu on the App. You may simply enter the mobile number of the user you want to transfer your points to and click on share. It is as simple as that!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>19)&nbsp;</strong><strong>What does the gamification icon do?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>At eWards we offer you a medium to show off your eWards points by sharing and competing with friends. All your friends from your contact list and facebook (if you connect your facebook account with eWards) who are using eWards will reflect here. So go ahead flaunt your points, earn your badges and stay ahead of the competition!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>20)&nbsp;</strong><strong>How do I check my account details?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>On the left side menu of the App you have a &lsquo;My Account&rsquo; option which will enable you to view your complete account details. You can also edit/update your account details from this screen.</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>21)&nbsp;</strong><strong>What if I forget my username and password?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>You can simply click on the &lsquo;Forgot Password&rsquo; option on the sign in screen where you will be asked to provide your registered email address. A link will be sent to this registered email address provided by you whereby you can follow the instructions to reset your password and get access to your account again!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big><strong>22)&nbsp;</strong><strong>What would happen if I lost my device?</strong></big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>Your eWards account is connected to your email/facebook account wherein you can login using your login credentials on any device. So even if you lose your device, don&rsquo;t worry! Your points/stamps as well as your account details will be safe with us on our servers and you may use them when you login again from another device!</big></span></span></p>

<p><span style="font-size:10px"><span style="font-family:arial,helvetica,sans-serif"><big>For any other assistance you may write to us at&nbsp;</big></span><a href="mailto:info@myewards.com">info@myewards.com</a><span style="font-family:arial,helvetica,sans-serif"><big>&nbsp;and we shall revert to your queries within 48 hours.</big></span></span></p>
